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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K. A.

December 5, 2025

5  out of  5
rating by K. A.
"They are always helpful, patient, and ready to listen. Thank you for always being there."
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caleb troyer

December 5, 2025

5  out of  5
rating by caleb troyer
"Great place and friendly helpful people. Reba answered all our questions and helped us get what we needed. Would definitely recommend."
We responded:
"Caleb, thank you so much for the kind words! We appreciate the opportunity to assist you with your insurance needs. - Sylvia Benjamin - State Farm Insurance Agent, Nappanee, IN"
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Colleen Slabaugh

December 5, 2025

5  out of  5
rating by Colleen Slabaugh
"My husband and I met with Reba to combine our insurance plan since we got married in October and we were pleased with the way she presented different plans but didn’t put pressure on us, but let us decide what is best for us at this time. And we’re very thankful to her for that. Thank you Reba!"
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Brittany Greene

December 5, 2025

5  out of  5
rating by Brittany Greene
"Carlos who works here is amazing! Last night, I had an issue with my car tire, and he stopped and he helped me change it. Like what??? My own insurance company wouldn't help, but here's this Carlos from State Farm who stopped what he doing when no one else would to help me. He gave my son something to play with when he got restless too. I can't give anymore stars I don't have insurance here yet, but I will! Go see the bald guy with the beard."
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Johnny Dillon

December 4, 2025

5  out of  5
rating by Johnny Dillon
"Ashley has been an absolute pleasure to work with! She’s consistently patient, well-informed, and truly dedicated to supporting her customers. She took the time to walk me through all my options in a way that was easy to understand and made sure I felt secure in my coverage. Whenever I have a question, she replies quickly and with a genuinely positive attitude. It’s rare to come across someone who puts this much care into customer service Ashley truly exceeds expectations. I highly recommend her to anyone seeking a reliable and attentive insurance agent!"
We responded:
"Thank you, Johnny, for your wonderful feedback! I'm delighted to hear that Ashley has provided you with such exceptional service. Her dedication and positive attitude truly make a difference, and I'm glad she could help you feel secure in your coverage. If you ever need further assistance, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
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Angela Kirk

December 4, 2025

5  out of  5
rating by Angela Kirk
"Ashley has been incredible to work with! She is always patient, knowledgeable, and genuinely committed to helping her customers. She took the time to explain all my options clearly and made sure I felt confident in my coverage. Anytime I have a question, she responds quickly and with a great attitude. It’s rare to find someone who cares this much about customer service — Ashley truly goes above and beyond! I highly recommend her to anyone looking for a trustworthy and helpful insurance agent!"
We responded:
"Angela, thank you for your wonderful feedback! I'm so glad to hear about your positive experience with Ashley. Her dedication to providing exceptional service and ensuring you feel confident in your coverage is truly appreciated. If you ever need anything else, feel free to reach out. Thanks for choosing us! - Sylvia Benjamin - State Farm Insurance Agent"
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Kayla Cole

December 4, 2025

5  out of  5
rating by Kayla Cole
"Ashley is the best!!"
We responded:
"Kayla, thank you for your fantastic feedback! I'm delighted to hear that Ashley provided such great service. We’re always here to assist you with any insurance needs. Let us know if there's anything else we can do for you! - Sylvia Benjamin - State Farm Insurance Agent"
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Lisa Herber

December 4, 2025

5  out of  5
rating by Lisa Herber
"Sylvia is a total pro with heart. She helped me with my business question, zero strings attached. I received clear advice with lightning speed."
We responded:
"Lisa, thank you for your wonderful feedback! I'm happy to know that our office was able to assist you with your business question so efficiently. Our office is committed to providing clear and helpful advice. If you have any more questions or need assistance in the future, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
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Gizzle E

December 4, 2025

5  out of  5
rating by Gizzle E
"Merari was just amazing!!! Very knowledgeable and helpful to guide me thru what fits me best!!!! And she speaks Spanish!! I’ll never go anywhere else, Sylvia Benjamin State Farm for life!!!"
We responded:
"Thank you, Gizzle E, for your wonderful feedback! I'm so happy to hear that Merari was able to assist you effectively and that her Spanish language skills were helpful. We’re committed to providing exceptional service, and it’s great to know you feel at home with us. If you need anything else, feel free to reach out anytime! - Sylvia Benjamin - State Farm Insurance Agent"
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Jessica Wolff

December 4, 2025

5  out of  5
rating by Jessica Wolff
"At Sylvia Benjamin State Farm, they are so much more than an insurance company. Sylvia is extremely personal and her staff are the most welcoming. You won’t find a better agent anywhere! They give to our community constantly. They know my family by name. They truly are the best!"
We responded:
"Thank you, Jessica! I'm happy to hear that you feel so welcomed and valued by our team. We strive to create a personal connection with each of our customers and are grateful for your kind words. If you ever need anything, don't hesitate to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
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dennis hatcher

December 4, 2025

5  out of  5
rating by dennis hatcher
"Always nice polite and d helpful.....they gave a lot of knowledge"
We responded:
"Thank you, Dennis! I'm happy to know that you found our team polite and helpful. We’re committed to providing knowledgeable service to all our customers. If you ever need anything else, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
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Terri Mosby TheUncoordinatedCrafter

December 3, 2025

5  out of  5
rating by Terri Mosby TheUncoordinatedCrafter
"Carlos took good care of me. He offered me the best State Farm has without being overbearing. Seems like a genuinely good person."
We responded:
"Thank you, Terri! We're glad Carlos was able to assist you. We appreciate your feedback and are here for any future insurance needs. Let us know if we can help with anything else! - Sylvia Benjamin, State Farm Insurance Agent"
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macy wiseman

December 3, 2025

5  out of  5
rating by macy wiseman
"Ashley helped me over the phone to switch my insurance to a new vehicle. She was extremely kind and patient and it went very smoothly thanks to her! They have a great team here!"
We responded:
"Thank you for your feedback, Macy! I'm happy to hear that Ashley was able to assist you with your vehicle insurance switch so smoothly. We appreciate your kind words about our team. If you need anything else, feel free to reach out! - Sylvia Benjamin, State Farm Insurance Agent"
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Dylan Humble

December 2, 2025

5  out of  5
rating by Dylan Humble
"State Farm in Nappanee the people of very lovely and kind and especially Merari she told exactly what I didn’t understand. I really appreciate it."
We responded:
"Thank you, Dylan! I'm happy to hear that you found our team in Nappanee to be lovely and kind. Merari is indeed wonderful, and I'm glad she could provide the clarity you needed. If you have any more questions or need assistance, feel free to reach out anytime! - Sylvia Benjamin - State Farm Insurance Agent"
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Ali Huynh

November 28, 2025

5  out of  5
rating by Ali Huynh
"Courtney was extremely helpful and updated my homeowners policy and added a new vehicle to my insurance policy in no time. Very easy to work with strongly recommended"
We responded:
"Thank you, Ali! I'm happy to hear that Courtney was able to assist you efficiently with your policies. We appreciate your recommendation and are always here to help with any insurance needs. Let us know if there's anything else we can do for you! - Sylvia Benjamin - State Farm Insurance Agent"
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MATT Phipps

November 28, 2025

5  out of  5
rating by MATT Phipps
"Any and all interactions with Sylvias team (including Courtney today) are wonderful. Friendly, feel like family, genuinely care."
We responded:
"Thank you so much, Matt! I'm really happy to hear that you feel like part of the family with our team, including Courtney. We genuinely care about providing a friendly and supportive experience. If there's anything else we can do for you, just let us know! - Sylvia Benjamin - State Farm Insurance Agent"
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Taylor Elam

November 27, 2025

5  out of  5
rating by Taylor Elam
"Great customer service !!"
We responded:
"Thank you, Taylor! I'm happy to know you appreciated our customer service. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us! - Sylvia Benjamin - State Farm Insurance Agent"
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Jannai Hernandez

November 26, 2025

5  out of  5
rating by Jannai Hernandez
"Muy buen servicio es de mucha ayuda que tengan a alguien que hable español y además con muy buena actitud"
We responded:
"¡Gracias, Jannai! Me alegra saber que el servicio y la atención en español fueron de ayuda para ti. Estamos aquí para lo que necesites. ¡Gracias por elegirnos! - Sylvia Benjamin - State Farm Insurance Agent"
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Sandra Bainter

November 26, 2025

5  out of  5
rating by Sandra Bainter
"Every single person I talk to is always so helpful and friendly! Keep up the good work!!!"
We responded:
"Sandra, thank you for your wonderful feedback! I'm happy to hear that our team has been helpful and friendly. Your encouragement means a lot to us. Let us know if there's anything else we can assist you with! - Sylvia Benjamin - State Farm Insurance Agent"
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Tyler Crismore

November 26, 2025

5  out of  5
rating by Tyler Crismore
"Took care of my policy change quickly."
We responded:
"Thank you, Tyler! I'm happy to hear that your policy change was handled swiftly. If you need anything else, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
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Vila Patterson

November 26, 2025

5  out of  5
rating by Vila Patterson
"Very plesant and helpful offered me a soda and Reba was really nice to work with"
We responded:
"Thank you, Vila! I'm happy to hear that you had a pleasant experience with us. Reba is indeed a great part of our team, and I'm glad she made your visit enjoyable. If there's anything else we can assist you with, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
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Desiree Craig

November 25, 2025

5  out of  5
rating by Desiree Craig
"I had an amazing experience working with Ashley for my car insurance. She made the whole process incredibly easy to understand and took the time to walk me through every option without any pressure. What really stood out was her responsiveness and she answered my questions quickly, explained what coverage I actually needed, and even found ways to help me save money. It’s rare to find someone who is both knowledgeable and truly customer-focused, but she delivers on both fronts!"
We responded:
"Thank you, Desiree! I'm glad to hear about your positive experience with Ashley. Her dedication to making the insurance process clear and stress-free is something we truly value. It's wonderful that she was able to assist you with your coverage and savings. If you have any more questions or need further assistance, feel free to reach out anytime! - Sylvia Benjamin - State Farm Insurance Agent"
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Andrew Chupp

November 25, 2025

5  out of  5
rating by Andrew Chupp
"Great people to work with"
We responded:
"Andrew, thank you for your kind words! I'm happy to hear you had a positive experience with our team. If you ever need assistance, feel free to reach out. Thanks for choosing us! - Sylvia Benjamin - State Farm Insurance Agent"
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Silvestre Trujillo

November 25, 2025

5  out of  5
rating by Silvestre Trujillo
"Very nice"
We responded:
"Thank you, Silvestre! I'm happy to know you had a positive experience with our office. If you ever need assistance, feel free to reach out. We’re here to help! - Sylvia Benjamin, State Farm Insurance Agent"
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Jeff Skelly

November 24, 2025

5  out of  5
rating by Jeff Skelly
"Outstanding customer support, very helpful and knowledgeable. A pleasure to deal with."
We responded:
"Jeff, thank you for your feedback! I'm glad you found our customer support both helpful and knowledgeable. It's always a pleasure to assist you. If you ever need anything else, feel free to reach out! - Sylvia Benjamin, State Farm Insurance Agent"