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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of AshLynn Weaver

AshLynn Weaver

April 6, 2026

5  out of  5
rating by AshLynn Weaver
"Carlos Torres was wonderful to work with. His communication was efficient and timely. He walked me through step by step and made sure all of my concerns were addressed. He was sincere and personable. I would recommend him to my own family. If you work with him, you are in good hands."
We responded:
"Thank you, AshLynn, for sharing your experience! I'm happy to hear that Carlos provided such efficient and sincere service. It's great to know he addressed all your concerns and made the process smooth for you. We appreciate your recommendation and are here if you need anything else! - Sylvia Benjamin, State Farm Insurance Agent"
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Big C

April 6, 2026

5  out of  5
rating by Big C
"Carlos is the man"
We responded:
"Thank you for your feedback! I'm happy to hear that Carlos made a positive impression. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with! - Sylvia Benjamin, State Farm Insurance Agent"
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Alan Schmucker

April 3, 2026

5  out of  5
rating by Alan Schmucker
"Avery was great"
We responded:
"Alan, thank you for your feedback! I'm glad Avery was great to work with. If there's anything else you need, just let us know! - Sylvia Benjamin, State Farm Insurance Agent"
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Sara Bowen

April 2, 2026

5  out of  5
rating by Sara Bowen
"Carlos Torres did a great job helping me out to insure my first car! They also had cookies!"
We responded:
"Thank you, Sara! I'm glad Carlos was able to assist you. We love adding a sweet touch with cookies! If you need anything else, feel free to reach out. - Sylvia Benjamin, State Farm Insurance Agent"
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Isabelle Schmucker

April 2, 2026

5  out of  5
rating by Isabelle Schmucker
"Avery was super helpful in explaining things about my policy in detail!"
We responded:
"Thank you, Isabelle! I'm happy to hear that Avery was able to assist you with your policy details. Our team is dedicated to providing clear and helpful service. If you have any more questions or need further assistance, feel free to reach out! - Sylvia Benjamin, State Farm Insurance Agent"
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Marston Norris 2

March 31, 2026

5  out of  5
rating by Marston Norris 2
"Alonzo helped me with my car and home insurance. Everything was very straight forward and professional."
We responded:
"Thank you, Marston! I'm glad to know you received straightforward and professional assistance with your insurance. We appreciate your feedback and are here if you need anything else. Thanks for choosing us! - Sylvia Benjamin, State Farm Insurance Agent"
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uLes Allen

March 30, 2026

5  out of  5
rating by uLes Allen
"Superior Customer service 👏"
We responded:
"Thank you, Les Allen! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if we can help with anything else! - Sylvia Benjamin - State Farm Insurance Agent"
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Teresa Vazquez

March 26, 2026

5  out of  5
rating by Teresa Vazquez
"Good job 👏🏼 I recommend 💯"
We responded:
"Thank you, Teresa, for your review and acknowledgment of our efforts! We strive to provide excellent service and are grateful for your recognition. Your satisfaction is our priority, and we're committed to continuing to meet and exceed your expectations. - Sylvia Benjamin - State Farm Insurance Agent, Nappanee, IN"
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Kristine Schneider

March 26, 2026

5  out of  5
rating by Kristine Schneider
"Very polite and helpful"
We responded:
"Thank you, Kristine! I'm happy to hear that you found our service polite and helpful. We appreciate your feedback and are always here to assist with any insurance needs you may have. Thanks for choosing us! - Sylvia Benjamin, State Farm Insurance Agent"
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Lorie Steele

March 26, 2026

5  out of  5
rating by Lorie Steele
"I have always received excellent service from Sylvia and her team!"
We responded:
"Thank you for your review, Lorie! I'm happy to know that you consistently receive excellent service from the team. We appreciate your support and look forward to continuing to assist you. Let us know if there's anything else we can do for you! - Sylvia Benjamin, State Farm Insurance Agent"
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Armin Tamzarian

March 25, 2026

1  out of  5
rating by Armin Tamzarian
"they spam me with calls daily. Cut it out."
We responded:
"Armin, Thank you for bringing this to our attention. We take concerns like this seriously. After reviewing our records, we’re unable to locate any interaction or account associated with your information. It’s possible these calls may be coming from another office or an unrelated source. Since this does not appear to be connected to our office, we kindly ask that you consider removing or updating your review. If you’re open to it, please contact us directly so we can gather more details and help look into this further."
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James VanBruaene

March 24, 2026

5  out of  5
rating by James VanBruaene
"We had a wonderful thorough experience with Reba at Sylvia’s agency."
We responded:
"Thank you, James! I'm happy to hear about your positive experience with Reba at our office. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with! - Sylvia Benjamin, State Farm Insurance Agent"
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Melachi Wright

March 23, 2026

5  out of  5
rating by Melachi Wright
"Carlos was amazing! He can talk very well and helped me with my rates! Very nice beard!"
We responded:
"Melachi, thank you for sharing your experience! I'm happy Carlos could help with your rates and that you appreciated his company. If there's anything else you need, just let us know. - Sylvia Benjamin, State Farm Insurance Agent"
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Melany Muracciole

March 20, 2026

5  out of  5
rating by Melany Muracciole
"Excelente atención siempre amable y dispuesta a atender cada inquietud y solicitud."
We responded:
"¡Gracias, Melany! Estoy muy contenta de saber que has recibido una atención amable y siempre dispuesta a ayudarte. Nuestro compromiso es ofrecerte el mejor servicio posible. ¡Estamos aquí para cualquier cosa que necesites! - Sylvia Benjamin, State Farm Insurance Agent"
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Kenzie Bontrager

March 20, 2026

5  out of  5
rating by Kenzie Bontrager
"So nice and easy to work with!"
We responded:
"Kenzie, thank you for sharing your experience! I'm glad you found working with us to be nice and easy. We aim to make every interaction smooth and pleasant. If there's anything else we can help with, just let us know! - Sylvia Benjamin, State Farm Insurance Agent"
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Selia Leader

March 19, 2026

5  out of  5
rating by Selia Leader
"I can’t say enough great things about Avery! From the very first interaction, she was professional, knowledgeable, and genuinely committed to helping me find the best solution for my needs. She took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process feel easy and straightforward."
We responded:
"Thank you, Selia, for your wonderful feedback! I'm so happy to hear that Avery provided you with such a positive experience. Her dedication to making the process smooth and informative is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Ben Cabana

Ben Cabana

March 16, 2026

5  out of  5
rating by Ben Cabana
"Avery saved us a whole bunch of money. Overall great experience."
We responded:
"Thanks, Ben! I'm glad Avery was able to help you with your insurance needs and that you had a great experience with us. If you need anything else, just let us know. We’re here to help! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Gunnar Hochstetler

Gunnar Hochstetler

March 16, 2026

5  out of  5
rating by Gunnar Hochstetler
"So far so great! Gave me the best quote with the most coverage. We’ve had amazing customer service and support from Carlos. I highly recommend this office!"
We responded:
"Thank you, Gunnar! I'm glad to hear that you received a great quote and comprehensive coverage. Carlos and the rest of our team are dedicated to providing excellent customer service and support. We appreciate your recommendation! If you need anything else, feel free to reach out. - Sylvia Benjamin, State Farm Insurance Agent"
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egorillad

March 12, 2026

5  out of  5
rating by egorillad
"Call a claim to get a windshield replaced, it was quick and easy"
We responded:
"Thank you for sharing this! I'm happy to hear that your windshield replacement process was quick and easy. Our team strives to make every claim as smooth as possible. If you need anything else, feel free to reach out! - Sylvia Benjamin, State Farm Insurance Agent"
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Daniel Cardine

March 12, 2026

5  out of  5
rating by Daniel Cardine
"> I had an amazing experience working with Merari Lopez! She was very professional, knowledgeable, and patient throughout the whole process of helping me get renters insurance. Merari made everything simple to understand and made sure I was fully taken care of from start to finish. She truly went above and beyond to make the experience smooth and stress-free. I highly recommend her to anyone looking for great service and genuine care! *** Daniel Cardine"
We responded:
"Daniel, thank you for sharing your experience! I'm glad to know that Merari provided you with such professional and caring service. It's great to hear she made the process smooth and stress-free. If there's anything else you need, don't hesitate to contact us! - Sylvia Benjamin, State Farm Insurance Agent"
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Ruby

March 12, 2026

1  out of  5
rating by Ruby
"Carlos was very helpful and welcoming. Update: A few years later and these past few months have been a nightmare. I would highly recommend searching all options before committing to State Farm"
We responded:
"Ruby, thank you for taking the time out of your day to leave us a review! We love hearing about how Carlos provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Profile photo of Aide A.

Aide A.

March 10, 2026

5  out of  5
rating by Aide A.
"Just wanted to say Merari Lopez is amazing!! I’m so happy with met with her while looking for a new insurance company. I was having issues with Progressive and stopped at State Farm to get a quote and we absolutely loved it. Merari gave us lots of information on different types of services they have to offer. Things I didn’t know was available for me and my family. She was very kind, helpful, genuine and easy to talk to and she’s bilingual which was a plus for us. I would definitely recommend State Farm in Nappanee. Thank you Merari for your excellent service 💖"
We responded:
"Thank you so much, Aide! I'm delighted to hear about your positive experience with Merari. It's wonderful that she could provide you with valuable information and make you feel comfortable during your visit. We’re grateful for your recommendation and are always here to assist you and your family with any insurance needs. Let us know if there's anything else we can do for you! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of MIGUEL ANGEL HARO JIMENEZ

MIGUEL ANGEL HARO JIMENEZ

March 10, 2026

5  out of  5
rating by MIGUEL ANGEL HARO JIMENEZ
"Excelente servicio"
We responded:
"¡Gracias, Miguel Ángel! Me alegra saber que estás satisfecho con nuestro servicio. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos! - Sylvia Benjamin, State Farm Insurance Agent"
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josh olszowka

March 9, 2026

5  out of  5
rating by josh olszowka
"Easy to work with and got my insurance issues resolved."
We responded:
"Josh, thank you for sharing your experience! I'm glad we could assist with your insurance needs smoothly. If you ever have more questions or need further assistance, just let us know! - Sylvia Benjamin, State Farm Insurance Agent"
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Martha Palos

March 9, 2026

5  out of  5
rating by Martha Palos
"Great customer service."
We responded:
"Thank you, Martha! I'm happy you experienced great customer service with us. If there's anything else we can assist you with, feel free to reach out. We’re here to help! - Sylvia Benjamin, State Farm Insurance Agent"